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You go to the beauty salon/barber shop & your stylist/barber cuts your hair too short. You think the new 'do' looks horrible, what do you do

Do you complain to the person who cut your hair or his/her supervisor? Do you refuse to pay? Or do you not mention it at all and walk away (with the intention of never returning)?
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Marked as Best! November 12, 2009 04:47 PM
They say when someone does something good, no one hears about it. They also say that when someone does something bad, 9 other people will get an ear full of the injustice that has been done. Statistics say it all!

First of all pay the bill, but do not tip. Complaining to the stylist is not at all a good idea, they are holding a sharp instrument. LOL Make sure you know who the stylist is, though for sure. Don't ask them directly, ask other salon personnel what their name is, unless they have a name tag. Then with your receipt in hand ask to speak with management, or come back later (within a few hours is decent) to speak with them when you are calmer (that's why you need that receipt!). I suggest telling the management that their stylist has a communication problem first of all. Be as calm as you can while explaining the incident (be sure to be there in person, to show the short cut, and carefully explain what you were wanting). If you want your money back, I would suggest you state calmly that you do. It's the principle. It's important that you have your mind straight when dealing with the management, or you will get a pat on the shoulder and an I'm sorry this happened to you, and can we fix it now or with a free haircut next time you come? DUH, I am so upset, coming back might not be an option, so, make this clear to management. If they are professional about it, they will fix the problemat the very least, by returning your funds. If they are not good management, they will have 9 other people find out about it on your talk time. It's very important that you complain about this, because you don't want this to happen to any other women. I mean come on, you know you are going to go home and cry in the mirror looking at it. So, don't let this happen to someone else!
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aw
aw
November 11, 2009 08:05 PM
Well too short there is not much you can do except go shorter. If thats not an option I would express my displeasure at how my hair turned out as nicely as I could manage. Tip less than I normally would, consider finding a stylist/barber that has a better feel for what type of style I am looking for.

It's been years since I have had hair nearly 15 now. I am not balding or even thining I just prefer my hair cropped short as possible. I don't normally use a barber but above is the way I picture myself reacting. Although I might also see some yelling if the cut was horrendous.
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November 11, 2009 09:20 PM
I would definitly let the stylist know my displeasure in a calm, non angry tone. I wouldn't tip them if the cut was truly horrible and not at all what I wanted. But if it was just a tad shorter than what I wanted then I would tip and let them know I really wasn't pleased with the job done. And after this I would find another stylest who would listen to my directions.
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November 12, 2009 02:28 AM
It's best to say something. Sometimes, even if it's short the stylist can help figure out a style or maybe adding color or something that you'll like better. If it's not too short they can still try a number of things to style it differently.

A lot of times if you're not happy with a cut and you let them know, you will get either a discount or not have to pay. If it's the cut you chose but you don't like how it turned out, that really isn't the stylist's fault. If it's a style that clearly they cut too short than it is. Usually they go over the plan with you before they actually cut to make sure things like this don't happen.

I've been considering cutting my hair really short myself. Just not enough nerve to actually go through with it. Short hair cuts on women seem really fun though, I'd look at it as a new experience and just try to figure out a way to style it that I'd like. The good news is, it's hair. It'll grow back ;)
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gno
gno
November 12, 2009 02:42 AM
Oh honey, I'd love to say that I'd speak up and demand my money back, but I've been in this situation.

I went in to get my hair cut and have it styled with big soft, elegant curls at the end. After getting brushed off to an assistant to "start the styling", my hand was turning out crimped, looking like a perm with the stylist YELLING at me, "Tell me what to do", and me yelling back "I've told you what I want, YOU figure out what to do".

I ended up standing up with damp, perm-like hair and walking out in tears (never let them finish). Fortunately my husband was there, and when he saw me walk out in tears he paid the bill (they insisted we pay for the cut, but waved the style charge).

So my answer is I'd cry and walk out and start calling every salon in a twenty mile radius to find someone to make it look better.

THEN I call back later to complain to the manager once I'm composed. When this happened, the manager actually apologized and sent me a gift card for a free 1 hour massage.

I never used it on principle. But at least they knew that they had done wrong.
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November 12, 2009 09:15 AM
If you didnt request a short hair cut then you can actually sue them, or if you did,then you have to work with it or add extensions, whatever fits you best.
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November 12, 2009 03:33 PM
i will refuse to pay because that is the only way they can improve themselves by taking people look so easy
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November 15, 2009 06:43 PM
I've experienced this problem several times. When I was younger and got bad haircuts, I was too upset/intimidated to say anything, so I just paid the bill and walked out. This made me feel like I not only had an ugly haircut, but that I was a patsy and a sap with an ugly haircut!

Over the years I've come to realize that some stylists are bored and have poor communication skills so they don't understand what the client wants, but there's also a problem on the other side: it's hard for a client to effectively explain the look they're seeking in terms that make sense to the stylist. I try to do my part to communicate well by bringing along a picture of the hairstyle I'm seeking, and explain in detail how long I want the front, the bangs, the back, etc. I think I'm doing my part to correctly inform the stylist about what I expect nowadays when I go for a haircut.

If the stylist still totally disregards my instructions and cuts off too much, I don't hesitate to calmly tell them I'm not happy with the way it looks, and I give details about what is wrong. I would pay and leave without making a scene, because going through a lot of drama only adds to the miserable feelings and nothing can really be done to change too short hair. If I believed that there was a way to salvage something better from the disaster, perhaps go all the way short to a totally different look, I'd ask the stylist to do that, but most likely that wouldn't look good on me. If the stylist offers a discount or says I don't have to pay, fine.

I get some small satisfaction out of other patrons in the shop overhearing that I'm not happy with the stylist's work. This is another reason why it pays to remain calm and not stage a meltdown; other people will judge you to be a rational person and side with you if they don't perceive you as over-emotional. I'm also the sort of person who doesn't hesitate to tell friends when I've had a bad experience with a business. ( I also tell people when I've gotten good service and good results.) If it's a small shop, I'd wouldn't go back. If it's a larger shop or a chain and I've had enough positive experiences over time that I still want to go there, the next time I'd be sure to ask for a different person. I try to console myself by remembering the old saying that the difference between a good haircut and a bad haircut is two weeks.
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